Charm Health Integration
RPM with SMS
engagement for
Charm Health
Device-agnostic RPM with bi-directional SMS keeps patients engaged and generates up to $150 per patient per month in new revenue. Cellular-connected devices, automated workflows, full Charm Health integration.
Integration Architecture
Charm Health data flows into CCN Health with SMS built in
CCN Health connects to your Charm Health instance via REST API. Patient demographics, medication lists, and scheduling data sync automatically. What sets this integration apart is bi-directional SMS — two-way messaging for medication reminders, appointment nudges, and reading adherence — all persisted in the patient record.
Seamless Data Sync
How CCN Health Connects to Charm Health
REST API integration with bi-directional SMS keeps patient data and engagement flowing between both platforms.
REST API Connection & Demographics Sync
CCN Health connects to your Charm Health instance via REST API. Patient demographics, insurance, and medication lists sync automatically — new patients are flagged for RPM eligibility.
Cellular Device Readings Flow In
Patients use one-button cellular devices at home. Readings transmit over 4G LTE to CCN Health and post directly to the patient's Charm Health chart — no WiFi or phone required.
SMS Engagement & Clinical Alerts
Two-way SMS sends medication reminders, appointment nudges, and reading prompts directly to patients. Threshold breaches trigger configurable clinical alerts. Every message is persisted for compliance.
Billing-Ready CPT Documentation
Time logs, device transmission records, SMS interactions, and audit trails flow back to Charm Health formatted for CPT billing. Revenue capture up to $150 per patient per month.
Bidirectional Data Flow
Every Record Syncs Both Ways
Charm Health sends CCN Health the clinical context — demographics, medications, clinical orders, and scheduling data. CCN Health sends back real-time vitals, clinical alerts, CPT documentation, and billing reports. Bi-directional SMS adds a patient engagement layer that drives adherence between visits.
- Charm Health → CCN Health: demographics, medications, clinical orders, scheduling
- CCN Health → Charm Health: vital signs, clinical alerts, CPT docs, billing reports
- Two-way SMS for medication reminders, appointment nudges, and reading prompts
- Full audit trail for every data exchange and SMS conversation
Patient Demographics
Name, DOB, insurance, diagnoses
Medication Lists
Active prescriptions, allergies
Clinical Orders
Monitoring protocols, thresholds
Scheduling Data
Appointments, follow-ups
$150+/mo
Revenue Per Patient
SMS
Bi-Directional Engagement
8
Device Manufacturers
HIPAA
Compliant
Clinical Intelligence
Risk Scoring with SMS-Driven Engagement
By syncing patient data from Charm Health, CCN Health builds a clinical profile for every patient — combining real-time device readings with medication history and diagnoses. The platform auto-generates risk scores so clinical staff see who needs attention first, while SMS keeps patients engaged between visits.
- Risk scores combine device data + Charm Health clinical context
- Color-coded priority levels (High, Medium, Low)
- Automated SMS reminders for missed readings and medication adherence
- Alerts route directly into Charm Health workflows
Margaret S.
CHF, Hypertension
Robert K.
COPD, Diabetes
Linda T.
Diabetes Type 2
James P.
Post-Surgical
Carol W.
Hypertension
Why This Integration
Built for Independent Practices
One integration connects Charm Health to CCN Health with device-agnostic RPM, bi-directional SMS, and automated billing.
Bi-Directional SMS
Two-way SMS drives medication adherence, reading reminders, and care coordination between office visits. Every message persisted in the patient record for compliance.
Device-Agnostic
Support 8+ device manufacturers across 6 vital types. Choose the devices that work best for your patient population — no lock-in.
4G LTE Cellular
Every device transmits over cellular networks. No WiFi, no phone, no Bluetooth pairing. Works everywhere there is cell coverage.
Automated CPT Billing
Time logs, transmission records, and audit trails generate automatically. Revenue capture up to $150 per patient per month through CMS CPT codes.
Multi-Location Support
Roll out across multiple practice locations from one CCN Health dashboard. Administrators see aggregate metrics across all sites.
HIPAA + BAA Compliant
End-to-end encryption on all data and SMS. Signed BAA standard. Full audit trail for every record and message exchanged between systems.
Technical Specs
Charm Health Integration Specs
Production-grade REST API integration with bi-directional SMS and real-time data sync.
REST API
Bi-directional
Two-way SMS
Automated CPT
4G LTE cellular
HIPAA + BAA
Configurable thresholds
< 48 hours
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Platform Integration
FAQ
Frequently Asked Questions
Common questions about the Charm Health + CCN Health RPM integration.
Yes. CCN Health integrates with Charm Health EHR to deliver RPM data directly into patient charts. The integration supports practices using Charm's cloud-based platform for primary care, specialty, and multi-site operations.
The integration supports blood pressure, weight, glucose, pulse oximetry, temperature, and CGM monitoring. Each device type maps to specific CPT codes under the RPM program for compliant Medicare billing.
Readings from FDA-cleared cellular devices transmit automatically to the CCN Health cloud. Data then syncs to the patient's Charm Health record via API integration — no manual entry required from clinical staff.
Yes. CCN Health supports RPM, CCM, PCM, BHI, and RTM through the Charm Health integration. Each program has separate time-tracking and documentation requirements, all managed within the CCN Health platform.
CCN Health handles API configuration, device provisioning, and staff training. Most practices are live within one week. There are no upfront costs, no IT requirements, and no long-term contracts.